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FAQs

What are your hours of service?

Monday – 10-5
Tuesday 10-7
Wednesday 10-7
Thursday 10-7
Friday 9-7
Saturday 9-3
Sunday – Closed

*Priority Booking
Due to the high demand and your busy schedules here at The OC Lash Loft, we offer priority booking prior to opening and closing time (7-8am or 7-8pm).  If one is interested, please inquire for a time and service that works best for you. There will be a $100 Priority fee add for this service.

What is your cancellation policy?

We require 24 hours notice via telephone to cancel or reschedule an appointment. If 24 hours notice is not given, the reserved credit card will be charged 50% of the service that was rescheduled or missed. Same day cancellations and “no shows” will be charged 100% of the service that was missed.

Please be aware that if you are more than 15 minutes late for your appointment, we may not be able to provide your scheduled service and the cancellation fee will apply.

What are lash extensions?

Lash extensions are semi-permanent individual lashes made from various types of synthetic and or natural components such as mink, silk and nylon fibers (synthetic mink). Here at The OC Lash loft, we carry all 3 types ranging in length from 8mm- 16mm in 5 different curl types; J, B, C, D, L. Consult with your lash artist to decide which curl type, length and thickness works best for you. Once selected, the lashes are applied one at a time using a medical grade, semi-permanent adhesive. After application and with proper maintenance your new lashes can last up to 3+ weeks.

How do I care for my new lashes?
  • No pulling, rubbing or tugging! Love your lashes!
  • Do not perm, or tint lashes after the application
  • Eyelash curlers are useless, you won’t need it
  • Try not to rub your eyes or lashes when washing your face. Gently cleanse around the eye area
  • Use a lash extension safe eye makeup remover
  • Do not pull on your new lash extensions! This will take out your own lashes
  • Avoid saunas for 48 hours after application
  • Avoid getting your lashes wet for 24hrs after application
  • If you need to wear mascara, apply to the lash tips only, and try to use a water-based mascara (this will wash off easily without compromising your lash extensions)
  • Brush & Groom your lashes using The OC Lash Loft kit tools
What if I'm running late?

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time. If you are more than 15 minutes late for your scheduled appointment time, you will need to reschedule your appointment for another day and time.

We look forward to serving you!

What is your adjustment policy?

If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon for us to make adjustments. Adjustments may be provided at no additional charge. The requirements we have in providing adjustments are that you call to schedule a consultation for the adjustment within 72 hours of the original service, the adjustment appointment must be booked within 1 week of the original service and must be with the same stylist who provided the service. However, if you feel that the stylist is unable to provide the service, an exception may be made and the adjustment may be scheduled with another stylist.